We follow a clear recruitment process and focus on placing our direct supports according to their strenghts. These measures in combination with our on-going in-house training programs and empowerment initiatives have resulted in a very low staff turnover.
In addition to our people our constant strive for improvement has transformed our company and the experience we offer to our customers. Our clientele ranges from large multinationals to private individuals. For us the customer is the focus point, not to follow only a process. Therefor, our immigration team is trained to communicate as efficiently as possible, avoiding too many emails, using rather calls.
Customers benefit in having the same contact person for extended periods of time enabling our key account managers to truly understand our customer’s business needs.
Our constant customer feedback is that we surprise with our fast response times and good availability. They are willing to go the extra-mile and to provide an exceptional service. 90% of our corporate customers of four years ago are still our customers and 65% of private customers would actively promote our firm.
With a South African presence in the industry of two decades, 4 offices on the Continent and a 5th office in the process (Cape Town, Johannesburg, Windhoek, Nairobi and Mozambique still to come) and a team of over 30 caring and dedicated staff merging from various industry backgrounds, of diverse cultures and communicating in a variety of languages, we, at IBN Immigration, aim to break down frontiers for our clients.